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Annual Report

Auto Insurance Complaint Rankings

A complete ranking of 189 auto insurance companies by formal complaint rates filed with state insurance regulators. Data covers 14 states including California, Texas, New York, Illinois, and more.

A

41

Grade A

B

63

Grade B

C

58

Grade C

D

19

Grade D

F

8

Grade F

Methodology note: Only insurers with data from at least 2 states are included. Grades reflect complaint rates relative to the industry average — see full methodology. Data sourced from California DOI, Texas TDI, Missouri DOI, and 11 other state regulators.
1
A

AMERICAN FAMILY INSURANCE COMPANY

6 states of data

→
2
A

AMERICAN FAMILY MUTUAL INSURANCE COMPANY, S.I.

5 states of data

→
3
A

American Select Insurance Company

3 states of data

→
4
A

Erie Insurance Exchange

3 states of data

→
5
A

GEICO Advantage Insurance Company

4 states of data

→
6
A

HARTFORD FIRE INSURANCE COMPANY

5 states of data

→
7
A

Nationwide Property and Casualty Insurance Company

3 states of data

→
8
A

Cincinnati Casualty Company (The)

6 states of data

→
9
A

MID-CENTURY INSURANCE COMPANY

3 states of data

→
10
A

AMCO INSURANCE COMPANY

4 states of data

→
11
A

COUNTRY PREFERRED INSURANCE COMPANY

4 states of data

→
12
A

AMERICAN NATIONAL GENERAL INSURANCE COMPANY

3 states of data

→
13
A

ECONOMY PREMIER ASSURANCE COMPANY

5 states of data

→
14
A

ENCOMPASS INSURANCE COMPANY OF AMERICA

5 states of data

→
15
A

FARMERS CASUALTY INSURANCE COMPANY

5 states of data

→
16
A

HARTFORD CASUALTY INSURANCE COMPANY

6 states of data

→
17
A

HARTFORD INSURANCE COMPANY OF THE MIDWEST

6 states of data

→
18
A

HORACE MANN PROPERTY AND CASUALTY INSURANCE COMPANY

5 states of data

→
19
A

NATIONWIDE INSURANCE COMPANY OF AMERICA

7 states of data

→
20
A

NEW SOUTH INSURANCE COMPANY

3 states of data

→
21
A

UNITRIN SAFEGUARD INSURANCE COMPANY

4 states of data

→
22
A

AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS

3 states of data

→
23
A

REPWEST INSURANCE COMPANY

3 states of data

→
24
A

UTICA MUTUAL INSURANCE COMPANY

4 states of data

→
25
A

Travelers Indemnity Company (The)

3 states of data

→
26
A

GREAT WEST CASUALTY COMPANY

5 states of data

→
27
A

TRAVELERS PERSONAL SECURITY INSURANCE COMPANY

3 states of data

→
28
A

HANOVER AMERICAN INSURANCE COMPANY (THE)

3 states of data

→
29
A

LIBERTY SURPLUS INSURANCE CORPORATION, THE

4 states of data

→
30
A

NUTMEG INSURANCE COMPANY

3 states of data

→
31
A

Old Dominion Insurance Company

2 states of data

→
32
A

Allmerica Financial Alliance Insurance Company

3 states of data

→
33
A

Travelers Personal Insurance Company

2 states of data

→
34
A

American States Insurance Company

2 states of data

→
35
A

Travelers Commercial Insurance Company

5 states of data

→
36
A

Kemper Independence Insurance Company

2 states of data

→
37
A

Artisan and Truckers Casualty Company

3 states of data

→
38
A

Country Mutual Insurance Company

2 states of data

→
39
A

AMERICAN COMMERCE INSURANCE COMPANY

2 states of data

→
40
A

FRANKENMUTH INSURANCE COMPANY

2 states of data

→
41
A

RiverStone International Insurance

2 states of data

→
42
B

ACE American Insurance Company

3 states of data

→
43
B

Farmers Group Property and Casualty Insurance Company

5 states of data

→
44
B

GEICO Choice Insurance Company

8 states of data

→
45
B

GEICO SECURE INSURANCE COMPANY

7 states of data

→
46
B

National General Assurance Company

5 states of data

→
47
B

NATIONWIDE GENERAL INSURANCE COMPANY

6 states of data

→
48
B

Ohio Security Insurance Company

3 states of data

→
49
B

Old Republic Insurance Company

5 states of data

→
50
B

PROGRESSIVE DIRECT INSURANCE COMPANY

7 states of data

→
51
B

SAFECO INSURANCE COMPANY OF INDIANA

3 states of data

→
52
B

SHELTER MUTUAL INSURANCE COMPANY

5 states of data

→
53
B

Standard Fire Insurance Company (The)

7 states of data

→
54
B

State Auto Property and Casualty Insurance Company

3 states of data

→
55
B

CINCINNATI INSURANCE COMPANY (THE)

7 states of data

→
56
B

UNITED SERVICES AUTOMOBILE ASSOCIATION

10 states of data

→
57
B

CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE)

3 states of data

→
58
B

ESSENTIA INSURANCE COMPANY

9 states of data

→
59
B

VIKING INSURANCE COMPANY OF WISCONSIN

5 states of data

→
60
B

DRIVE INSURANCE COMPANY

2 states of data

→
61
B

AMICA MUTUAL INSURANCE COMPANY

6 states of data

→
62
B

ALLSTATE NORTHBROOK INDEMNITY COMPANY

2 states of data

→
63
B

STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

5 states of data

→
64
B

NATIONAL GENERAL INSURANCE COMPANY

8 states of data

→
65
B

HARTFORD UNDERWRITERS INSURANCE COMPANY

7 states of data

→
66
B

State National Insurance Company

8 states of data

→
67
B

PROGRESSIVE ADVANCED INSURANCE COMPANY

3 states of data

→
68
B

GEICO CASUALTY COMPANY

5 states of data

→
69
B

SAFECO INSURANCE COMPANY OF ILLINOIS

6 states of data

→
70
B

FARMERS INSURANCE COMPANY

2 states of data

→
71
B

AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY

6 states of data

→
72
B

ACUITY, A MUTUAL INSURANCE COMPANY

4 states of data

→
73
B

AMERICAN ECONOMY INSURANCE COMPANY

3 states of data

→
74
B

CHUBB NATIONAL INSURANCE COMPANY

4 states of data

→
75
B

DAIRYLAND INSURANCE COMPANY

5 states of data

→
76
B

Farmers Direct Property and Casualty Insurance Company

6 states of data

→
77
B

GOVERNMENT EMPLOYEES INSURANCE COMPANY

8 states of data

→
78
B

MIC GENERAL INSURANCE CORPORATION

5 states of data

→
79
B

NOBLR RECIPROCAL EXCHANGE

3 states of data

→
80
B

PRIVILEGE UNDERWRITERS RECIPROCAL EXCHANGE

6 states of data

→
81
B

PROGRESSIVE MAX INSURANCE COMPANY

4 states of data

→
82
B

PROGRESSIVE NORTHWESTERN INSURANCE COMPANY

4 states of data

→
83
B

Property and Casualty Insurance Company of Hartford

6 states of data

→
84
B

SENTINEL INSURANCE COMPANY, LIMITED.

5 states of data

→
85
B

Hanover Insurance Company (The)

5 states of data

→
86
B

Travelers Home and Marine Insurance Company (The)

6 states of data

→
87
B

NATIONAL LIABILITY AND FIRE INSURANCE COMPANY

4 states of data

→
88
B

TRUCK INSURANCE EXCHANGE

4 states of data

→
89
B

SENTRY INSURANCE COMPANY

4 states of data

→
90
B

GENERAL INSURANCE COMPANY OF AMERICA

4 states of data

→
91
B

DAIRYLAND COUNTY MUTUAL INSURANCE COMPANY OF TEXAS

2 states of data

→
92
B

CENTRAL MUTUAL INSURANCE COMPANY

4 states of data

→
93
B

NEW YORK MARINE AND GENERAL INSURANCE COMPANY

3 states of data

→
94
B

LIBERTY INSURANCE CORPORATION

4 states of data

→
95
B

LIBERTY COUNTY MUTUAL INSURANCE COMPANY

2 states of data

→
96
B

Erie Insurance Company

3 states of data

→
97
B

Infinity Insurance Company

3 states of data

→
98
B

Auto Owners Insurance Company

3 states of data

→
99
B

Northland Insurance Company

3 states of data

→
100
B

Progressive Universal Insurance Company

2 states of data

→
101
B

Root Property and Casualty Insurance Company

3 states of data

→
102
B

Progressive Northern Insurance Company

3 states of data

→
103
B

ENCOMPASS INSURANCE COMPANY

5 states of data

→
104
B

Integon Preferred Insurance Company

3 states of data

→
105
C

Allstate Property and Casualty Insurance Company

9 states of data

→
106
C

American Access Casualty Company

3 states of data

→
107
C

AUTO−OWNERS INSURANCE COMPANY

4 states of data

→
108
C

Elephant Insurance Company

3 states of data

→
109
C

Encompass Indemnity Company

7 states of data

→
110
C

Farmers Insurance Exchange

7 states of data

→
111
C

First Acceptance Insurance Company

5 states of data

→
112
C

First Chicago Insurance Company

5 states of data

→
113
C

Founders Insurance Company

4 states of data

→
114
C

GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY

8 states of data

→
115
C

GEICO INDEMNITY COMPANY

8 states of data

→
116
C

PERMANENT GENERAL ASSURANCE CORPORATION

8 states of data

→
117
C

Safe Auto Insurance Company

4 states of data

→
118
C

State Farm Fire and Casualty Company

9 states of data

→
119
C

TRUMBULL INSURANCE COMPANY

6 states of data

→
120
C

USAA CASUALTY INSURANCE COMPANY

11 states of data

→
121
C

USAA GENERAL INDEMNITY COMPANY

10 states of data

→
122
C

Zurich American Insurance Company

5 states of data

→
123
C

WAWANESA GENERAL INSURANCE COMPANY

2 states of data

→
124
C

GEICO GENERAL INSURANCE COMPANY

9 states of data

→
125
C

UNITED FINANCIAL CASUALTY COMPANY

3 states of data

→
126
C

SAFECO INSURANCE COMPANY OF AMERICA

6 states of data

→
127
C

FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN

4 states of data

→
128
C

21ST CENTURY INSURANCE COMPANY

2 states of data

→
129
C

21ST CENTURY CASUALTY COMPANY

2 states of data

→
130
C

PROGRESSIVE CASUALTY INSURANCE COMPANY

3 states of data

→
131
C

Allstate Fire and Casualty Insurance Company

7 states of data

→
132
C

ECONOMY FIRE AND CASUALTY COMPANY

3 states of data

→
133
C

ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY

8 states of data

→
134
C

ALLSTATE INDEMNITY COMPANY

8 states of data

→
135
C

ALLSTATE NORTH AMERICAN INSURANCE COMPANY

6 states of data

→
136
C

AMERICAN BANKERS INSURANCE COMPANY OF FL

3 states of data

→
137
C

AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY

10 states of data

→
138
C

COUNTRY CASUALTY INSURANCE COMPANY

4 states of data

→
139
C

ECONOMY PREFERRED INSURANCE COMPANY

4 states of data

→
140
C

Farmers Property and Casualty Insurance Company

5 states of data

→
141
C

LIBERTY MUTUAL FIRE INSURANCE COMPANY

9 states of data

→
142
C

LIBERTY MUTUAL INSURANCE COMPANY

6 states of data

→
143
C

NATIONWIDE MUTUAL INSURANCE COMPANY

6 states of data

→
144
C

OWNERS INSURANCE COMPANY

3 states of data

→
145
C

PHILADELPHIA INDEMNITY INSURANCE COMPANY

8 states of data

→
146
C

SHELTER GENERAL INSURANCE COMPANY

2 states of data

→
147
C

STATE AUTOMOBILE MUTUAL INSURANCE COMPANY

5 states of data

→
148
C

BERKSHIRE HATHAWAY DIRECT INSURANCE COMPANY

5 states of data

→
149
C

INFINITY COUNTY MUTUAL INSURANCE COMPANY

2 states of data

→
150
C

NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA.

6 states of data

→
151
C

PERMANENT GENERAL ASSURANCE CORPORATION OF OHIO

4 states of data

→
152
C

Progressive Specialty Insurance Company

2 states of data

→
153
C

CSAA General Insurance Company

4 states of data

→
154
C

Farmers Automobile Insurance Association (The)

2 states of data

→
155
C

Illinois Farmers Insurance Company

2 states of data

→
156
C

Integon Casualty Insurance Company

2 states of data

→
157
C

Stonegate Insurance Company

2 states of data

→
158
C

Unique Insurance Company

2 states of data

→
159
C

CSAA Fire and Casualty Insurance Company

2 states of data

→
160
C

Home-Owners Insurance Company

2 states of data

→
161
C

TESLA GENERAL INSURANCE

2 states of data

→
162
C

TITAN INSURANCE COMPANY

2 states of data

→
163
D

ALLSTATE INSURANCE COMPANY

8 states of data

→
164
D

CLUB EXCHANGE CORPORATION, ATTY−IN−FACT FOR AUTOMOBILE CLUB INTER−INSURANCE EX

3 states of data

→
165
D

BRISTOL WEST INSURANCE COMPANY

6 states of data

→
166
D

Esurance Insurance Company

7 states of data

→
167
D

Hartford Insurance Company Of The Southeast

6 states of data

→
168
D

Integon Indemnity Corporation

6 states of data

→
169
D

LIBERTY MUTUAL PERSONAL INSURANCE COMPANY

7 states of data

→
170
D

MGA Insurance Company

7 states of data

→
171
D

ROOT INSURANCE COMPANY

7 states of data

→
172
D

Trexis Insurance Corporation

4 states of data

→
173
D

Young America Insurance Company

3 states of data

→
174
D

COAST NATIONAL INSURANCE COMPANY

2 states of data

→
175
D

INTEGON NATIONAL INSURANCE COMPANY

9 states of data

→
176
D

METROMILE INSURANCE COMPANY

3 states of data

→
177
D

LM GENERAL INSURANCE COMPANY

7 states of data

→
178
D

TWIN CITY FIRE INSURANCE COMPANY

4 states of data

→
179
D

ALPHA PROPERTY AND CASUALTY INSURANCE COMPANY

3 states of data

→
180
D

PROGRESSIVE PREFERRED INSURANCE COMPANY

2 states of data

→
181
D

SAFEWAY INSURANCE COMPANY

3 states of data

→
182
F

American Freedom Insurance Company

2 states of data

→
183
F

Clearcover Insurance Company

3 states of data

→
184
F

Falcon Insurance Company

3 states of data

→
185
F

ANCHOR GENERAL INSURANCE COMPANY

2 states of data

→
186
F

TRADERS INSURANCE COMPANY

3 states of data

→
187
F

TESLA PROPERTY AND CASUALTY

2 states of data

→
188
F

LOYA INSURANCE COMPANY

4 states of data

→
189
F

Auto Club Insurance Association

2 states of data

→

Rankings represent editorial opinions based on publicly available state insurance regulator data. Not professional insurance advice. No commercial relationship with any insurer. Full disclaimer