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Annual Report

Auto Insurance Complaint Rankings

A complete ranking of 189 auto insurance companies by formal complaint rates filed with state insurance regulators. Data covers 14 states including California, Texas, New York, Illinois, and more.

A

41

Grade A

B

63

Grade B

C

58

Grade C

D

19

Grade D

F

8

Grade F

Methodology note: Only insurers with data from at least 2 states are included. Grades reflect complaint rates relative to the industry average — see full methodology. Data sourced from California DOI, Texas TDI, Missouri DOI, and 11 other state regulators.
1
A

AMERICAN FAMILY INSURANCE COMPANY

6 states of data

2
A

AMERICAN FAMILY MUTUAL INSURANCE COMPANY, S.I.

5 states of data

3
A

American Select Insurance Company

3 states of data

4
A

Erie Insurance Exchange

3 states of data

5
A

GEICO Advantage Insurance Company

4 states of data

6
A

HARTFORD FIRE INSURANCE COMPANY

5 states of data

7
A

Nationwide Property and Casualty Insurance Company

3 states of data

8
A

Cincinnati Casualty Company (The)

6 states of data

9
A

MID-CENTURY INSURANCE COMPANY

3 states of data

10
A

AMCO INSURANCE COMPANY

4 states of data

11
A

COUNTRY PREFERRED INSURANCE COMPANY

4 states of data

12
A

AMERICAN NATIONAL GENERAL INSURANCE COMPANY

3 states of data

13
A

ECONOMY PREMIER ASSURANCE COMPANY

5 states of data

14
A

ENCOMPASS INSURANCE COMPANY OF AMERICA

5 states of data

15
A

FARMERS CASUALTY INSURANCE COMPANY

5 states of data

16
A

HARTFORD CASUALTY INSURANCE COMPANY

6 states of data

17
A

HARTFORD INSURANCE COMPANY OF THE MIDWEST

6 states of data

18
A

HORACE MANN PROPERTY AND CASUALTY INSURANCE COMPANY

5 states of data

19
A

NATIONWIDE INSURANCE COMPANY OF AMERICA

7 states of data

20
A

NEW SOUTH INSURANCE COMPANY

3 states of data

21
A

UNITRIN SAFEGUARD INSURANCE COMPANY

4 states of data

22
A

AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS

3 states of data

23
A

REPWEST INSURANCE COMPANY

3 states of data

24
A

UTICA MUTUAL INSURANCE COMPANY

4 states of data

25
A

Travelers Indemnity Company (The)

3 states of data

26
A

GREAT WEST CASUALTY COMPANY

5 states of data

27
A

TRAVELERS PERSONAL SECURITY INSURANCE COMPANY

3 states of data

28
A

HANOVER AMERICAN INSURANCE COMPANY (THE)

3 states of data

29
A

LIBERTY SURPLUS INSURANCE CORPORATION, THE

4 states of data

30
A

NUTMEG INSURANCE COMPANY

3 states of data

31
A

Old Dominion Insurance Company

2 states of data

32
A

Allmerica Financial Alliance Insurance Company

3 states of data

33
A

Travelers Personal Insurance Company

2 states of data

34
A

American States Insurance Company

2 states of data

35
A

Travelers Commercial Insurance Company

5 states of data

36
A

Kemper Independence Insurance Company

2 states of data

37
A

Artisan and Truckers Casualty Company

3 states of data

38
A

Country Mutual Insurance Company

2 states of data

39
A

AMERICAN COMMERCE INSURANCE COMPANY

2 states of data

40
A

FRANKENMUTH INSURANCE COMPANY

2 states of data

41
A

RiverStone International Insurance

2 states of data

42
B

ACE American Insurance Company

3 states of data

43
B

Farmers Group Property and Casualty Insurance Company

5 states of data

44
B

GEICO Choice Insurance Company

8 states of data

45
B

GEICO SECURE INSURANCE COMPANY

7 states of data

46
B

National General Assurance Company

5 states of data

47
B

NATIONWIDE GENERAL INSURANCE COMPANY

6 states of data

48
B

Ohio Security Insurance Company

3 states of data

49
B

Old Republic Insurance Company

5 states of data

50
B

PROGRESSIVE DIRECT INSURANCE COMPANY

7 states of data

51
B

SAFECO INSURANCE COMPANY OF INDIANA

3 states of data

52
B

SHELTER MUTUAL INSURANCE COMPANY

5 states of data

53
B

Standard Fire Insurance Company (The)

7 states of data

54
B

State Auto Property and Casualty Insurance Company

3 states of data

55
B

CINCINNATI INSURANCE COMPANY (THE)

7 states of data

56
B

UNITED SERVICES AUTOMOBILE ASSOCIATION

10 states of data

57
B

CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE)

3 states of data

58
B

ESSENTIA INSURANCE COMPANY

9 states of data

59
B

VIKING INSURANCE COMPANY OF WISCONSIN

5 states of data

60
B

DRIVE INSURANCE COMPANY

2 states of data

61
B

AMICA MUTUAL INSURANCE COMPANY

6 states of data

62
B

ALLSTATE NORTHBROOK INDEMNITY COMPANY

2 states of data

63
B

STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

5 states of data

64
B

NATIONAL GENERAL INSURANCE COMPANY

8 states of data

65
B

HARTFORD UNDERWRITERS INSURANCE COMPANY

7 states of data

66
B

State National Insurance Company

8 states of data

67
B

PROGRESSIVE ADVANCED INSURANCE COMPANY

3 states of data

68
B

GEICO CASUALTY COMPANY

5 states of data

69
B

SAFECO INSURANCE COMPANY OF ILLINOIS

6 states of data

70
B

FARMERS INSURANCE COMPANY

2 states of data

71
B

AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY

6 states of data

72
B

ACUITY, A MUTUAL INSURANCE COMPANY

4 states of data

73
B

AMERICAN ECONOMY INSURANCE COMPANY

3 states of data

74
B

CHUBB NATIONAL INSURANCE COMPANY

4 states of data

75
B

DAIRYLAND INSURANCE COMPANY

5 states of data

76
B

Farmers Direct Property and Casualty Insurance Company

6 states of data

77
B

GOVERNMENT EMPLOYEES INSURANCE COMPANY

8 states of data

78
B

MIC GENERAL INSURANCE CORPORATION

5 states of data

79
B

NOBLR RECIPROCAL EXCHANGE

3 states of data

80
B

PRIVILEGE UNDERWRITERS RECIPROCAL EXCHANGE

6 states of data

81
B

PROGRESSIVE MAX INSURANCE COMPANY

4 states of data

82
B

PROGRESSIVE NORTHWESTERN INSURANCE COMPANY

4 states of data

83
B

Property and Casualty Insurance Company of Hartford

6 states of data

84
B

SENTINEL INSURANCE COMPANY, LIMITED.

5 states of data

85
B

Hanover Insurance Company (The)

5 states of data

86
B

Travelers Home and Marine Insurance Company (The)

6 states of data

87
B

NATIONAL LIABILITY AND FIRE INSURANCE COMPANY

4 states of data

88
B

TRUCK INSURANCE EXCHANGE

4 states of data

89
B

SENTRY INSURANCE COMPANY

4 states of data

90
B

GENERAL INSURANCE COMPANY OF AMERICA

4 states of data

91
B

DAIRYLAND COUNTY MUTUAL INSURANCE COMPANY OF TEXAS

2 states of data

92
B

CENTRAL MUTUAL INSURANCE COMPANY

4 states of data

93
B

NEW YORK MARINE AND GENERAL INSURANCE COMPANY

3 states of data

94
B

LIBERTY INSURANCE CORPORATION

4 states of data

95
B

LIBERTY COUNTY MUTUAL INSURANCE COMPANY

2 states of data

96
B

Erie Insurance Company

3 states of data

97
B

Infinity Insurance Company

3 states of data

98
B

Auto Owners Insurance Company

3 states of data

99
B

Northland Insurance Company

3 states of data

100
B

Progressive Universal Insurance Company

2 states of data

101
B

Root Property and Casualty Insurance Company

3 states of data

102
B

Progressive Northern Insurance Company

3 states of data

103
B

ENCOMPASS INSURANCE COMPANY

5 states of data

104
B

Integon Preferred Insurance Company

3 states of data

105
C

Allstate Property and Casualty Insurance Company

9 states of data

106
C

American Access Casualty Company

3 states of data

107
C

AUTO−OWNERS INSURANCE COMPANY

4 states of data

108
C

Elephant Insurance Company

3 states of data

109
C

Encompass Indemnity Company

7 states of data

110
C

Farmers Insurance Exchange

7 states of data

111
C

First Acceptance Insurance Company

5 states of data

112
C

First Chicago Insurance Company

5 states of data

113
C

Founders Insurance Company

4 states of data

114
C

GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY

8 states of data

115
C

GEICO INDEMNITY COMPANY

8 states of data

116
C

PERMANENT GENERAL ASSURANCE CORPORATION

8 states of data

117
C

Safe Auto Insurance Company

4 states of data

118
C

State Farm Fire and Casualty Company

9 states of data

119
C

TRUMBULL INSURANCE COMPANY

6 states of data

120
C

USAA CASUALTY INSURANCE COMPANY

11 states of data

121
C

USAA GENERAL INDEMNITY COMPANY

10 states of data

122
C

Zurich American Insurance Company

5 states of data

123
C

WAWANESA GENERAL INSURANCE COMPANY

2 states of data

124
C

GEICO GENERAL INSURANCE COMPANY

9 states of data

125
C

UNITED FINANCIAL CASUALTY COMPANY

3 states of data

126
C

SAFECO INSURANCE COMPANY OF AMERICA

6 states of data

127
C

FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN

4 states of data

128
C

21ST CENTURY INSURANCE COMPANY

2 states of data

129
C

21ST CENTURY CASUALTY COMPANY

2 states of data

130
C

PROGRESSIVE CASUALTY INSURANCE COMPANY

3 states of data

131
C

Allstate Fire and Casualty Insurance Company

7 states of data

132
C

ECONOMY FIRE AND CASUALTY COMPANY

3 states of data

133
C

ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY

8 states of data

134
C

ALLSTATE INDEMNITY COMPANY

8 states of data

135
C

ALLSTATE NORTH AMERICAN INSURANCE COMPANY

6 states of data

136
C

AMERICAN BANKERS INSURANCE COMPANY OF FL

3 states of data

137
C

AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY

10 states of data

138
C

COUNTRY CASUALTY INSURANCE COMPANY

4 states of data

139
C

ECONOMY PREFERRED INSURANCE COMPANY

4 states of data

140
C

Farmers Property and Casualty Insurance Company

5 states of data

141
C

LIBERTY MUTUAL FIRE INSURANCE COMPANY

9 states of data

142
C

LIBERTY MUTUAL INSURANCE COMPANY

6 states of data

143
C

NATIONWIDE MUTUAL INSURANCE COMPANY

6 states of data

144
C

OWNERS INSURANCE COMPANY

3 states of data

145
C

PHILADELPHIA INDEMNITY INSURANCE COMPANY

8 states of data

146
C

SHELTER GENERAL INSURANCE COMPANY

2 states of data

147
C

STATE AUTOMOBILE MUTUAL INSURANCE COMPANY

5 states of data

148
C

BERKSHIRE HATHAWAY DIRECT INSURANCE COMPANY

5 states of data

149
C

INFINITY COUNTY MUTUAL INSURANCE COMPANY

2 states of data

150
C

NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA.

6 states of data

151
C

PERMANENT GENERAL ASSURANCE CORPORATION OF OHIO

4 states of data

152
C

Progressive Specialty Insurance Company

2 states of data

153
C

CSAA General Insurance Company

4 states of data

154
C

Farmers Automobile Insurance Association (The)

2 states of data

155
C

Illinois Farmers Insurance Company

2 states of data

156
C

Integon Casualty Insurance Company

2 states of data

157
C

Stonegate Insurance Company

2 states of data

158
C

Unique Insurance Company

2 states of data

159
C

CSAA Fire and Casualty Insurance Company

2 states of data

160
C

Home-Owners Insurance Company

2 states of data

161
C

TESLA GENERAL INSURANCE

2 states of data

162
C

TITAN INSURANCE COMPANY

2 states of data

163
D

ALLSTATE INSURANCE COMPANY

8 states of data

164
D

CLUB EXCHANGE CORPORATION, ATTY−IN−FACT FOR AUTOMOBILE CLUB INTER−INSURANCE EX

3 states of data

165
D

BRISTOL WEST INSURANCE COMPANY

6 states of data

166
D

Esurance Insurance Company

7 states of data

167
D

Hartford Insurance Company Of The Southeast

6 states of data

168
D

Integon Indemnity Corporation

6 states of data

169
D

LIBERTY MUTUAL PERSONAL INSURANCE COMPANY

7 states of data

170
D

MGA Insurance Company

7 states of data

171
D

ROOT INSURANCE COMPANY

7 states of data

172
D

Trexis Insurance Corporation

4 states of data

173
D

Young America Insurance Company

3 states of data

174
D

COAST NATIONAL INSURANCE COMPANY

2 states of data

175
D

INTEGON NATIONAL INSURANCE COMPANY

9 states of data

176
D

METROMILE INSURANCE COMPANY

3 states of data

177
D

LM GENERAL INSURANCE COMPANY

7 states of data

178
D

TWIN CITY FIRE INSURANCE COMPANY

4 states of data

179
D

ALPHA PROPERTY AND CASUALTY INSURANCE COMPANY

3 states of data

180
D

PROGRESSIVE PREFERRED INSURANCE COMPANY

2 states of data

181
D

SAFEWAY INSURANCE COMPANY

3 states of data

182
F

American Freedom Insurance Company

2 states of data

183
F

Clearcover Insurance Company

3 states of data

184
F

Falcon Insurance Company

3 states of data

185
F

ANCHOR GENERAL INSURANCE COMPANY

2 states of data

186
F

TRADERS INSURANCE COMPANY

3 states of data

187
F

TESLA PROPERTY AND CASUALTY

2 states of data

188
F

LOYA INSURANCE COMPANY

4 states of data

189
F

Auto Club Insurance Association

2 states of data

Rankings represent editorial opinions based on publicly available state insurance regulator data. Not professional insurance advice. No commercial relationship with any insurer. Full disclaimer